Skolai Images

Hey Folks,

I know, I know, another photo from 4th street, downtown Anchorage. This was one of the later dog teams of the morning, towards the end of the teams, and they seemed mighty keen to make up for the late start. Right now they’re making their way across the frozen tundra of the Alaskan wilderness, and I bet they’re not quite pushing it as hard as they are here.

Anyway, rather than go on about the race, I want to get back to a subject I briefly mentioned the other day. Customer Service. Whilst a good rant about some lame-a** company who fails at every turn to offer reasonable support is good for the soul, it’s probably more important to throw a word out for those companies we do enjoy doing business with. For me, there are a few, and I’ll try to give a shout out to each as time goes by, but the first one I would like to mention is My Photo Pipe. The good people at this Atlanta, Georgia, store, formerly called Color Genesis, offer the best service around for prints and printing. (more…)

hey Folks,

So whilst I’m locked down in the dungeon of Anchorage, waiting on the mechanics to tell me my van is fine, and any possible breakdowns were/will be my own doing, I’m dealing with another issue. My backpacking/guiding website, www.alaskanalpinetreks.com was set up, with the help of a friend Bugsy, a fantastic artist from Atlanta (now in LA), years ago, and hosted, at the Bugs’ recommendation, on digitalinet.com. Well, it’s been an adventure, but digitalinet can go to he**.

Their website indicates 24/7 tech support, and toll free phone support. Their website fails to provide any phone # or contact information, other than a standard form to fill out, at all. Not even an email address. I did, via extensive Google searching, extract a few of phone numbers that were supposedly related to digitalinet.com .. 2 of them were no longer working, the other 2 both yielded immediate voice mail messages, and I couldn’t get anyone to return a single call from either of them. (more…)